"...business/enterprise aimed device like an Inspiron."
Inspiron computers are typically targeted at consumers for home use. Dell encourages business and enterprise customers to purchase Latitudes, Optiplexes, and Precisions. And finally SOHO and small businesses are served by the Vostro series.
Shame the software does not work. Just spent TWO HOURS trying to figure out why my customer could not upload anything larger than 1Mb to facebook or via email without it stalling. Updated the Intel drivers, confirmed wireless signal, speed tested. The available upload speed was only .86Mbps (ADSL1) but it wasn't a case of everything taking long, it simply stalled completely. After a long time searching I finally found a similar problem on the net. Removing this software instantly fixed everything. Wow. When are manufacturers going to learn that preloaded software must work 100% or don't put it on a all?
This SmartBytes thing is a total disaster. Fiber access, 300 MBPS download... and 0.4 MBPS upload _only_ on my brand new DELL G3 (all other computers in the house ok at 50 MBPS). 3 hours of tshooting, wireshark tracing, etc to finally find this page and ITS COMMENT (thanks Ramrunner and all !). Uninstalled smartbytes (in fact, just stopped the service first) and upload speed went back to 50 MBPS instantly. JUST UNINSTALL THIS CRAP.
This horrible program significantly slows my Wifi connection. I spent so much time trying to figure out why my computer wouldn't get the Wifi speed it was supposed to get and through deductive reasoning and just good old fashioned dumb luck, I figured out it was this program screwing up my computer. The minute I uninstalled, my Wifi speed went back to normal. I've uninstalled this program twice since it keep automatically downloading onto my computer. I'm sure this is a great program...when it works.
I didn't notice anything with my WiFi (although now I wonder), but it really made the audio crackle a lot and basically sound horrible. I probably would have never figured out this app was the problem but thankfully found some posts online from others who figured it out.
We have confirmed that a large number of problems involving slow Wi-Fi are caused by using an outdated version of the Intel Wi-Fi driver. You can update your Intel Wi-Fi drivers to the latest version available by downloading and installing the appropriate package from Dell here – https://www.dell.com/support/home/us/en/19/drivers...
Audio issues are due generally due to a faulty Realtek audio driver that causes a dramatic increase in DPC latency. This has the effect of making SmartByte appear to be the cause of the issue as the slight increase in resource overhead from SmartByte will cause the DPC latency issue from the audio driver to worsen. Updating the Realtek audio drivers will resolve this situation.
I was working on my dad's Dell Inspiron PC this weekend and ran into a problem with slow download speeds (5Mbps where it used to get 40Mbps). Upload speeds were normal at 15Mbps. This PC has a Dell 1705 wireless card which has a Qualcomm Atheros QCA9565 / AR9565 chipset. I had just upgraded his router, and hoping for better download speeds I was getting ready to add a new wifi card (a generic USB wifi adapter with a Realtek RTL8812AU chipset). With the new adapter installed (and the 1705 disabled) I was still getting about 5Mbps down. At that point I was pretty sure it was a software problem and decided to start disabling startup apps. SmartByte was the first one I tried and guess what...my download speed shot up to 140Mbps! SmartByte has now been permanently uninstalled. Problem solved!
Had dire Network issues (super slow upload speed to anything Web) with latest versions as of January 2020, on wifi AND ethernet connections. So no, your software is downright bad. Opening a ticket ? Why, this thing brings nothing but trouble. Uninstall is the only valid option.
We’ve updated our terms. By continuing to use the site and/or by logging into your account, you agree to the Site’s updated Terms of Use and Privacy Policy.
11 Comments
Back to Article
lmcd - Tuesday, May 30, 2017 - link
Just a sad reminder that not everyone is worthy of an Intel NIC, it seems :-/BrokenCrayons - Tuesday, May 30, 2017 - link
"...business/enterprise aimed device like an Inspiron."Inspiron computers are typically targeted at consumers for home use. Dell encourages business and enterprise customers to purchase Latitudes, Optiplexes, and Precisions. And finally SOHO and small businesses are served by the Vostro series.
colinstu - Tuesday, May 30, 2017 - link
Exactly.davidroberts - Tuesday, February 20, 2018 - link
Is there any difference in performance for intel and amd processors? I don't think but people p<a href="https://www.essayschief.com">refer</a&g... Intel the most.Ramrunner - Saturday, March 10, 2018 - link
Shame the software does not work. Just spent TWO HOURS trying to figure out why my customer could not upload anything larger than 1Mb to facebook or via email without it stalling. Updated the Intel drivers, confirmed wireless signal, speed tested. The available upload speed was only .86Mbps (ADSL1) but it wasn't a case of everything taking long, it simply stalled completely. After a long time searching I finally found a similar problem on the net. Removing this software instantly fixed everything. Wow. When are manufacturers going to learn that preloaded software must work 100% or don't put it on a all?FPU - Sunday, January 26, 2020 - link
This SmartBytes thing is a total disaster. Fiber access, 300 MBPS download... and 0.4 MBPS upload _only_ on my brand new DELL G3 (all other computers in the house ok at 50 MBPS). 3 hours of tshooting, wireshark tracing, etc to finally find this page and ITS COMMENT (thanks Ramrunner and all !). Uninstalled smartbytes (in fact, just stopped the service first) and upload speed went back to 50 MBPS instantly. JUST UNINSTALL THIS CRAP.murphy2001 - Monday, September 10, 2018 - link
This horrible program significantly slows my Wifi connection. I spent so much time trying to figure out why my computer wouldn't get the Wifi speed it was supposed to get and through deductive reasoning and just good old fashioned dumb luck, I figured out it was this program screwing up my computer. The minute I uninstalled, my Wifi speed went back to normal. I've uninstalled this program twice since it keep automatically downloading onto my computer. I'm sure this is a great program...when it works.brandonvmoore - Wednesday, February 27, 2019 - link
I didn't notice anything with my WiFi (although now I wonder), but it really made the audio crackle a lot and basically sound horrible. I probably would have never figured out this app was the problem but thankfully found some posts online from others who figured it out.RivetNetworks - Monday, April 1, 2019 - link
Hello there!Official support for Rivet Networks here.
We have confirmed that a large number of problems involving slow Wi-Fi are caused by using an outdated version of the Intel Wi-Fi driver. You can update your Intel Wi-Fi drivers to the latest version available by downloading and installing the appropriate package from Dell here – https://www.dell.com/support/home/us/en/19/drivers...
If that doesn't solve the issue for you, updating SmartByte from this location - https://www.dell.com/support/home/us/en/rc974514/d... - may help.
Audio issues are due generally due to a faulty Realtek audio driver that causes a dramatic increase in DPC latency. This has the effect of making SmartByte appear to be the cause of the issue as the slight increase in resource overhead from SmartByte will cause the DPC latency issue from the audio driver to worsen. Updating the Realtek audio drivers will resolve this situation.
If you have any other issues with SmartByte, please tell us here - http://support.rivetnetworks.com/submit-a-ticket/
-- Anthony with Rivet Networks
tekdoc - Monday, May 27, 2019 - link
I was working on my dad's Dell Inspiron PC this weekend and ran into a problem with slow download speeds (5Mbps where it used to get 40Mbps). Upload speeds were normal at 15Mbps. This PC has a Dell 1705 wireless card which has a Qualcomm Atheros QCA9565 / AR9565 chipset. I had just upgraded his router, and hoping for better download speeds I was getting ready to add a new wifi card (a generic USB wifi adapter with a Realtek RTL8812AU chipset). With the new adapter installed (and the 1705 disabled) I was still getting about 5Mbps down. At that point I was pretty sure it was a software problem and decided to start disabling startup apps. SmartByte was the first one I tried and guess what...my download speed shot up to 140Mbps! SmartByte has now been permanently uninstalled. Problem solved!FPU - Sunday, January 26, 2020 - link
Had dire Network issues (super slow upload speed to anything Web) with latest versions as of January 2020, on wifi AND ethernet connections. So no, your software is downright bad. Opening a ticket ? Why, this thing brings nothing but trouble. Uninstall is the only valid option.